Terms of service

Terms of Service

Last Updated: July 15, 2026

Welcome to Coastello™. These Terms of Service govern your use of our website and the purchase of products from Coastello™. By accessing our website or placing an order, you agree to be bound by these terms.

1. General Information

Coastello™ provides ocean-inspired jewelry designed to bring a meaningful connection between everyday style and the beauty of marine life.

Throughout these Terms, “we,” “us,” and “our” refer to Coastello™. “You” refers to the customer or user of our website.

We reserve the right to update, change, or replace any part of these Terms at any time. Any updates will be posted on this page.

2. Products & Product Information

We make every effort to display our products, colors, and details as accurately as possible. However, slight variations may occur due to screen settings, lighting, or manufacturing differences.

All product descriptions and pricing are subject to change without notice.

3. Orders & Payments

By placing an order with Coastello™, you agree that:

  • You provide accurate and complete information during checkout.

  • You authorize us to charge your selected payment method.

  • We reserve the right to refuse or cancel orders at our discretion.

If your order is canceled after payment has been processed, you will receive a refund according to our refund policy.

4. Shipping & Delivery

Orders are processed after payment confirmation.

Delivery times may vary depending on your location and shipping method selected at checkout.

While we work to ensure timely delivery, Coastello™ is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or circumstances outside our control.

Customers are responsible for providing accurate shipping information. Coastello™ is not responsible for orders delivered to an incorrect address provided by the customer.

5. Turtle Tracking Program

With eligible purchases, Coastello™ may provide access to a turtle tracking experience that allows customers to follow the journey of a real sea turtle through available tracking technology.

The availability and functionality of turtle tracking may depend on third-party conservation partners and tracking systems.

Coastello™ does not guarantee that tracking information will always be available, continuously updated, or accessible indefinitely.

The turtle tracking experience is provided as an additional benefit and does not represent ownership, sponsorship, adoption, or direct control over any individual turtle unless specifically stated.

6. Returns & Refunds

We want every customer to love their Coastello™ piece.

If you are not completely satisfied with your purchase, please refer to our Refund Policy for details regarding eligibility, return conditions, and refund procedures.

Items returned must meet the requirements outlined in our Refund Policy.

7. Personal Information

Your privacy is important to us.

By using our website, you agree that we may collect and use your information to process orders, provide customer support, improve our services, and communicate important updates.

Please review our Privacy Policy for more information.

8. Intellectual Property

All content on this website, including but not limited to:

  • Coastello™ branding

  • Logos

  • Product images

  • Website designs

  • Text and graphics

are owned by or licensed to Coastello™ and may not be copied, reproduced, or used without written permission.

9. Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, and technology platforms.

These services operate independently, and Coastello™ is not responsible for the practices or policies of third-party providers.

10. Limitation of Liability

Coastello™ shall not be held responsible for indirect, incidental, or consequential damages resulting from the use of our products or website.

Our products are intended for personal use only.

11. Governing Law

These Terms shall be governed and interpreted according to the applicable laws of the jurisdiction where Coastello™ operates.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

Coastello™
Email: racychj@gmail.com

By using this website and purchasing from Coastello™, you acknowledge that you have read, understood, and agreed to these Terms of Service.